TICKETS FOR ST HELENA AIR SERVICE ON SALE NOW!

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Q&A http://www.sainthelena.gov.sh/wp-content/uploads/2017/09/Tickets-for-St-Helena-Air-Service-to-go-on-sale-tomorrow-QandA-21-September-2017.pdf

The inaugural flight for Airlink’s scheduled air service to St Helena will take place on Saturday, 14 October 2017.

On this occasion, the aircraft will overnight on St Helena and will return to Johannesburg via Windhoek on Sunday, 15 October 2017. Thereafter the service will operate on a weekly basis, travelling from Johannesburg to Windhoek to St Helena on a Saturday.

Initially, the flight will operate on a weekly basis on a Saturday. There is scope for Airlink to lay on an additional mid-week flight as demand grows.

Initially, the maximum number of passengers on each flight will be 76. There will be six business class seats and 70 economy class seats.

Airlink plan to carry out an engine upgrade in the first quarter of 2018 which will allow the aircraft to be registered to carry 87 passengers on this route.

inaugural flight for Airlink’s scheduled air service to St Helena will take place on Saturday, 14 October 2017. On this occasion, the aircraft will overnight on St Helena and will return to Johannesburg via Windhoek on Sunday, 15 October 2017. This gives passengers the option of a one-day or a seven-day visit to St Helena.

Passengers who would like to travel from St Helena to Johannesburg or Cape Town on 15 October 2017 will be paying the following all-inclusive one way fares:

HLE to JNB one way all inclusive – £540.00

HLE to CPT one way all inclusive – £570.00

The above fares are subject to change due to Bankers Selling Rate.

The same ticketing rule will apply. For the return flight on 21 October or any other date, the published fares will be applicable which can be in any class of travel subject to availability, conditions and ticketing rules depending on class of travel will apply.

The ticketing rule would be as follows – applicable for return and one way inaugural fares:

Cancellation fee of 25% of the fare paid

If the passengers no-show – no refund

Open returns / Waitlisting / Rerouting / Standby – not permitted

Child fare – 75% of the adult base fare

Infant fare – 10% of the adult base fare

Rebooking – £100 for the same booking class (H class)

Ticket prices start at £804 (including taxes) for an economy return fare on the Johannesburg route and £846 (including taxes) on the Cape Town route. The basic fares for the Johannesburg and Cape Town routes are identical but there is a difference in the overall costs due to differing airport taxes.

The below tables highlight the range of return fares from St Helena to South Africa including taxes. Passengers should note that fares are subject to change and are subject to availability.

Child fares are determined by the age of the child on the day of departure. The following rates will apply:

Child (2-11yrs) – 75% of the basic adult fare plus any applicable airport taxes

Infant – 10% of the basic adult fare plus any applicable airport taxes

There are six business class seats and 70 economy class seats available on the flight. Business class passengers will enjoy more legroom, access to airport lounges, an increased baggage allowance, and preferential boarding onto the aircraft.

There is a single fare band for business class tickets, although promotions may be run from time to time. There will be six seats available in business class.

There will be 70 seats available in economy class. There are five fare bands for economy class tickets, with tickets being sold in the range £804 – £1,244 (including taxes) for an economy return fare on the Johannesburg route and £846 – £1,286 (including taxes) on the Cape Town route. As a starting point, there will be 10 seats available in the lowest fare band.

Up until now, passengers travelling to and from St Helena would be familiar with the ticketing system for the RMS St Helena. This is mostly a static system where a number of cabins are made available at a certain fare, subject to only minor changes during the travel season.

In comparison, the ticketing system for the St Helena Air Service will be dynamic and will react to demand. For example, the ticketing system will recognise if fares are not selling at a particular price and will adjust accordingly so that more seats are sold at the next fare level. Some of the cheaper fares are time bound and will only be available to passengers who book well in advance. There may also be promotions run from time to time. All of this is normal practice in the airline industry.

Whilst the starting point is 10 seats within the lowest fare band, the remaining 60 economy class seats will be spread across the remaining bands. The number of seats in each band will vary, particularly as the ticketing system recognises if fares are not selling at a particular price and adjusts to sell more seats at the next fare price.

There are different terms and conditions that apply to the different fare bands. These relate to, for example, cancellation fees, re-booking, open returns etc. For example, in the lower fare bands, ticket cancellation incurs 100% of the ticket cost whereas in the upper fare bands cancellation incurs 25% of the ticket cost.

Passengers should consult their travel agent at the time of booking regarding which fares are available and what terms and conditions will apply.

Passengers resident on St Helena should consult Solomon & Company (St Helena) Plc’s ‘Shipping & Travel Agency’ for further advice. Passengers can visit the ‘Shipping & Travel Agency’ in person at the Malabar in Jamestown or can contact shipping.manager@solomons.co.sh or telephone: 22523.

Fares have been determined based on the cost to provide the service to St Helena. This takes into account not just the overall cost of physically flying the aircraft to St Helena but also the cost of the particular services that passengers will receive.

There is no cross-subsidisation between different fare bands – passengers are being charged for the cost of the service that they will receive.

The differential between business class and economy class fares has been set based on Airlink’s standard pricing policy, as agreed with SHG. The same differential applies on all Airlink routes.

The objective is to run the St Helena Air Service on a commercial basis. There will not be a subsidy applied to ticket sales.

At the end of each year of operation of the service, there will be a reconciliation between the cost of operating the service and the revenues generated. If there is a shortfall in revenu21317918_1157231747753870_2086534905417579577_ne, a subsidy will be applied at that point.

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